LiveNation Fan Guarantee

Katie July 16, 2014 0 Comments

For a while I have read that LiveNation / Ticketmaster has a fan guarantee – at participating venues, you can change your mind within 72 hours of your purchase and get a full refund.  Or, if you happen to find better seats you can exchange as well (supposedly this works up until the week before the show!)  I had never tried it before but recently found myself in a situation where I decided to try it out.

I was trying to get Little Mix tickets through the Facebook presale – and ended up losing 1st row because the site glitched on the last part of the order screen (I was so mad!) and when I saw I had 5th row on my phone on the app, I tried to get those instead.  Except the app ended up glitching as well and I had nothing.  I ended up buying 12th row – then figured out I could get VIP in the first 10 rows for twice as much (including meeting Little Mix) OR soundcheck VIP for just $25 more in essentially the same area I just bought.  I debated calling to cancel (buyers remorse for sure!) but figured I’d see what happened in the pre-sale the next morning instead.

Imagine my surprise when the 5th row ticket I had lost on the app the day before popped back up! I snatched it up without hesitation – though kept looking to see if that front row ticket would show up again. It didn’t.  I debated listing the extra ticket on StubHub – but ultimately decided to easiest thing to do would be cancel the order through the guarantee and not have to worry about not being able to sell it. But always had StubHub as backup just in case.

I called the number on Ticketmaster’s “Contact Us” page and needed to let them know the order number (for the order I wanted to cancel), address and last 4 digits of the credit card used to purchase the ticket.  The plus side to calling Ticketmaster is their hold music is pretty good – Jack Johnson and Carrie Underwood were among the snippets of songs I got to listen to while I was on hold for approximately 13 minutes. (Estimate was 15!)  When I first said I was looking to cancel one order because I had found a better ticket I was told “We have a strict no refund or exchange policy” Oh, Really?  I asked “What about the fan guarantee?” and was told they’d have to check to see if it was a participating venue.  Back on hold I went!

When she came back she said she could cancel it no problem and a full refund would be back in my account in 7-10 days.  Pretty easy – the worst part was the hold time. (It’s too bad that you can’t do the cancellation through the website, but I guess that would make it *too* easy.)

A list of participating venues can be found here (Be sure to double check this list before you’re buying tickets to make sure all the same venues are still participating!)

*I had been moving this post to accommodate for more ‘timely’ posts several times. Turns out, Little Mix canceled the tour so I would have been refunded for both orders either way!*

StubHub Ultimate Fan Collection Contest

Katie March 11, 2013 0 Comments

My Hanson ticket collection is in the Top 10 in Stub Hub’s “Ultimate Fan Collection” contest and I would love, love, love if you could vote for me!  All you need to do is “Like” stub hub on Facebook and then go to the “Ultimate Fan” contest link.  (You may have to hit the dropdown all the way over to the right to see it in the options).  Then find me – Katie! with the Hanson tickets and click “My Vote”  you can vote once per day until March 31.

If you’d prefer a direct link right to the contest – here it is: https://www.facebook.com/Stubhub/app_314985385246981

This will probably be the only time I post about it on the blog, though I will probably do reminders on Facebook and Twitter every few days. (I want votes but I’m trying not to be obnoxious about it!)

The prize is $500 to StubHub which obviously would allow me to review a few more concerts here that I otherwise may not have gone to.

Cool Concert Stages

Katie February 16, 2013 0 Comments

There are 3 big arena shows that I am going to (so far!) in 2013.  Aside from them all being at the Mohegan Sun Arena, they all have pretty neat stage set ups.  I thought I’d share what the stages are supposed to look like, and then I’ll see if I can get a picture of what they end up as at the shows.

Those shows are – Maroon 5’s tour, P!NK’s tour and NKOTB’s Tour (w/ 98 degrees and Boyz II Men.)

The Death of a Concert Ticket

Katie October 21, 2012 0 Comments

I got emailed a link to this info graphic of “The Death of the Concert Ticket” and I found it to be quite interesting.  It seems like the ticket monopoly Ticketmaster is trying to lean towards phasing out paper tickets and lean towards ticketfast tickets.  As I’ve probably mentioned on here before – I hate these tickets.  They are way too big to comfortably fit in your purse, and even after you cut them down they are way too big to comfortably fit on your scrapbook pages!  But recently I saw that it was $5 to MAIL the concert ticket – ticketfast was free.  I opted for willcall… but I’m thinking that next they’ll be charging for that too.  Then I’ll have to decide just how much the tickets are worth to me.  Right now, not $5.  Later on down the road?  Maybe.

I have been to one “paperless” show this summer.  You can check out my details about that in my Jason Mraz review. Just type Jason Mraz in the search bar under Zac Hanson on the title bar! (Did you even know that the search function was hiding there?)

And here is the info graphic for those intereseted

http://www.authoritytickets.com/concerts/deathofconcertticket/

Ticketmaster class action suit

Katie December 16, 2011 0 Comments

Recently I got an email saying that a class action suit had been filed against Ticketmaster and that I was included because I had made purchases from ticketmaster in the time period of October 1999 to October 2011.   I didn’t read all the details of the email, but from what I understand is that anyone who purchased tickets is eligible for a $1.50 refund per ORDER.  This was exciting, since I logged in to my account and saw that in my history I had 48 orders – but that only went up to 2006. That’s $72 – and who knows how many more transactions I had between 1999 and 2006!

Then I saw the “fine print” (actually, I had it explained to me by someone else) – you are eligible for $1.50 for only up to 17 transactions – for a total of $25.50.  The money is not sent to you in check form but in voucher form to use on future transactions using ticketmaster.

Again, this was ok – I’m bound to use ticketmaster again soon because they seem to be in kahoots with about 90% of the venues I go to.  Except that then there was more “fine print”. You can’t use it all in one transaction but you can only use $3 of it at a time to discount future transactions.  So basically, if you want to use it you’d have to purchase at least 9 more tickets from ticketmaster. (9 separate orders)  Not that I’ll have a problem doing this – but I’d have been a lot happier with a $25.50 discount on one transaction – it might make the difference between me deciding to upgrade to VIP or to attend a show I wasn’t considering because of it being too expensive.

Oh well, at least I will hopefully be getting credits sometime in 2012. (I think they are scheduled to go out in April or May of 2012)  I thought that money was gone anyway, so in a way it is “free money”